Monitoring and reporting are what build the crucial foundation that manages your converged voice and data environment. Our remote monitoring solution provides constant real-time operational status of your voice and data infrastructure.
CrossTrak is a unique approach to monitoring and offers a proactive response to system issues. As an integral component of your CrossNet Maintenance or Avaya Maintenance plan, CrossTrak serves as a stand-alone proactive monitoring service or a complement to Avaya’s device-based EXPERT Systems.
CrossTrak continuously polls supported devices to provide Cross engineers a complete real-time view of your communication network’s status. Relying on a device’s ability to send timely alerts and provide complete information is risky business. In the event of a device or system failure, Cross is immediately notified and a ticket is created. CrossTrak proactive monitoring ensures the health of your communications environment and all of its individual components.
CrossTrak enables you to capture and store historical trend data through an optional secure web portal. Team up with Cross engineers and review historical data to identify developing patterns and trends that affect your supported communication devices.
Decision-making related to system performance, quality of service, asset management, and capacity planning for budgeting will become more proactive and accurate. Your data is available in flexible views that can be modified within the CrossTrak portal according to component, length of time and graphical view. For further analysis, download your data from the portal using industry-standard statistical analysis tools.
For unique staffing, connectivity or security requirements, Cross offers network consulting, device mapping and identification, and security consulting. We can also provide design and network troubleshooting related to the implementation of CrossTrak.
|•||A proactive remote monitoring service designed to ensure the availability
and health of your converged communications network.
|•||A stand-alone or complement to other monitoring systems like Avaya’s EXPERT Systems.|
|•||A Tier I / Tier II Fault Management Service.|
|•||A VOIP quality monitoring solution delivered as a service.|
|•||A real-time view of your network and telephony solutions.
|•||A portal view of historical trend data
to help you make critical business decisions.
|•||An alert system that immediately notifies Cross with complete information so that appropriate corrective action is taken.|
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Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
CrossNet Maintenance Services ensure that your investment in Avaya and Nortel communications systems are being protected and leveraged to its fullest with world-class maintenance. Choose from flexible plans with a menu of options that put you in control.