Celebrated Service and Support for Your Avaya
and Nortel Communication Platforms.

By offering you a flexible suite of support services designed to meet your specific needs, Cross can assist you in effectively managing your voice, data network and application solutions. These services allow you to maintain high-quality performance while controlling operational costs.

CrossNet Support provides access to our award-winning engineers and technicians who provide a high level of service and support which is consistent with our sophisticated solutions. Our proactive support, problem resolution management, advanced monitoring and experienced technical resources allow you to keep pace with critical business demands and extend the value of your investment.

What is CrossNet Support Services?

CrossNet Support provides remote technical support and enhanced support services that are flexible, scalable, and deliver the experience
and expertise of our highly trained Cross technical team. Our certified engineers will support your staff in managing mission-critical voice, data network and applications solutions. Cross will compliment your existing staff, allowing you to better utilize your investment in business communications and networking solutions.

Why CrossNet Support Services?

•	One number — one call for Avaya, Nortel, Cisco, Extreme Networks, Contact Center solutions, and custom applications support.
•	Toll-free access to our industry-leading certified teams.
•	Remote support with on-site assistance if required.
•	Cost-effective extension to your IT and communications team.
•	Flexibility – service levels that build with additional features.

Delivering the Support You Need

Cross is committed to delivering quality solutions and services that evolve with your growing business needs. We bring additional value through assessing, maintaining and supporting these solutions for the highest efficiency, performance and value. As your trusted partner, Cross is dedicated to providing you with total support for your communication and
network solutions.

Experience and Expertise

Cross maintains one of the largest and most advanced technical teams within the industry. Our certified team is uniquely equipped to handle all
of your advanced communication support needs and possesses a wide range of industry skills that include:

Administrative Support: ensuring that your solutions are synchronized
with your business requirements.

Advanced Engineering: in-depth knowledge of the technology and
applications and an engineering team that includes patent-holders
on key elements deployed in your solution.

Network Solutions: network infrastructure engineers who support
the advanced routing, switching, security and wireless elements
of your solution.

Professional Services: solution design and custom application
delivery to meet all of your business communication requirements.

CrossNet Support Solutions

•	CrossNet Essential Support
•	CrossNet Complete Support
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