Support for Communications Support
Included Services
| • | CrossNet Essential Support |
Professional Services Support
| • | Software Patch/Update Installation for the Following Applications |
| Contact Center Programming | |
| • | Basic ACD Programming |
| • | Deluxe ACD Programming |
| • | EAS ACD Programming |
| • | Advocate ACD Programming |
| • | Virtual Routing (LAI and BSR) |
| Contact Center Reporting | |
| • | BCMR Software |
| • | Call Management System (CMS) |
| • | CMS External Call History (ECH) |
| • | CMS Supervisor |
| • | CMS Custom Reports |
| • | Avaya IQ |
| • | Contact Center 7 |
| Self Service | |
| • | Conversant |
| • | Avaya IR |
| • | Voice Portal |
| Unified Messaging | |
| • | Modular Messaging (MSS/Exchange/Sametime) |
| • | Call Pilot |
| • | Message Networking 9 (formerly Interchange) |
| • | Speech Access (SA) |
| • | Speech Attendant |
| Proactive Contact Solutions | |
| • | PCS R3.0 and 4.0 |
| Contact Center Programming | |
| • | Contact Center Express (CCE) |
| • | Avaya Segmentation |
| • | Avaya Interaction Center (AIC) |
| • | Operational Analyst (OA) |
| • | Avaya CT Server |
| • | MAP-D DLG/CVLAN |
| • | CLAN Co-Resident DLG/CVLAN |
| • | Application Enablement Servers (AES) |
| • | Contact Center 7 |
Network Support for Cisco and Extreme Solutions
| • | Cisco Wireless |
| • | Cisco Security (to firewall/VPN family only) |
| • | Cisco and Extreme Switches |
| • | Cisco Routers |
| • | Advanced Parts Replacement Facilitation for Cisco SMARTnet |
| • | Remote Move, Add and Change (MAC) and Network Consulting |
| • | Software Troubleshooting |
| • | Cisco and Extreme Supported Interoperability and Compatibility Issues |
| • | Prioritized Cisco and Extreme Incident Escalation |
ACM and CS1000 Advanced Application Support
| • | Advanced Administration Support |
| • | MAPD Co-Resident DLG/CVLAN |
| • | CLAN Co-Resident DLG/CVLAN |
| • | DCS |
| • | Dialing Transparency |
| • | Firmware Updates |
| • | Software Patches and Updates |
| • | QSIG |
| • | System Audits (does not include PBX security audits) |
| • | IP Address Changes |
| • | IP Trunking Additions or Changes |
Additional Services
| • | Cross University Training |
| • | On-Site Support for Cisco Solutions |
| • | Converged Network Support |
| • | Remote and On-Site Maintenance Services for Avaya and Nortel |
CrossNet Support Solutions
| • | CrossNet Essential Support |
| • | CrossNet Complete Support |
| Compare Solutions |
News & Events
Webinar: Avaya Aura Sequenced Applications | 11/1/11
Shared Technologies and Cross Telecom are Now Arrow S3 | 10/11/11
Webinar: Avaya Contact Center Now and in the Future | 9/29/11
Webinar: Understanding Communication Manager's Survivability Timers | 9/7/11
Webinar: SIP - Beyond Dial Tone | 6/30/11
Arrow Electronics Acquires Cross Telecom | 5/2/11
Cross Telecom Recognized as 2010 Avaya Services Partner of the Year | 11/2/10
Cross University
Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
Avaya & Nortel Maintenance
CrossNet Maintenance Services ensure that your investment in Avaya and Nortel communications systems are being protected and leveraged to its fullest with world-class maintenance. Choose from flexible plans with a menu of options that put you in control.
Experience unique service and support for your Avaya and Nortel communication platforms that is responsive and simple.
