Support for Communications Support
Included Services
| • | CrossNet Essential Support |
Additional Services with Complete Support
Professional Services Support
| • | Software Patch/Update Installation for the Following Applications |
| Contact Center Programming | |
| • | Basic ACD Programming |
| • | Deluxe ACD Programming |
| • | EAS ACD Programming |
| • | Advocate ACD Programming |
| • | Virtual Routing (LAI and BSR) |
| Contact Center Reporting | |
| • | BCMR Software |
| • | Call Management System (CMS) |
| • | CMS External Call History (ECH) |
| • | CMS Supervisor |
| • | CMS Custom Reports |
| • | Avaya IQ |
| Self Service | |
| • | Conversant |
| • | Avaya IR |
| • | Voice Portal |
| Unified Messaging | |
| • | Modular Messaging (MSS/Exchange/Sametime) |
| • | Message Networking 9 (formerly Interchange) |
| • | Speech Access (SA) |
| • | Speech Attendant |
| Proactive Contact Solutions | |
| • | PCS R3.0 and 4.0 |
| Contact Center Programming | |
| • | Contact Center Express (CCE) |
| • | Avaya Segmentation |
| • | Avaya Interaction Center (AIC) |
| • | Operational Analyst (OA) |
| • | Avaya CT Server |
| • | MAP-D DLG/CVLAN |
| • | CLAN Co-Resident DLG/CVLAN |
| • | Application Enablement Servers (AES) |
Network Support for Cisco and Extreme Solutions
| • | Cisco Wireless |
| • | Cisco Security (to firewall/VPN family only) |
| • | Cisco and Extreme Switches |
| • | Cisco Routers |
| • | Advanced Parts Replacement Facilitation for Cisco SMARTnet |
| • | Remote Move, Add and Change (MAC) and Network Consulting |
| • | Software Troubleshooting |
| • | Cisco and Extreme Supported Interoperability and Compatibility Issues |
| • | Prioritized Cisco and Extreme Incident Escalation |
Avaya ACM Advanced Application Support
| • | Advanced Administration Support |
| • | MAPD Co-Resident DLG/CVLAN |
| • | CLAN Co-Resident DLG/CVLAN |
| • | DCS |
| • | Dialing Transparency |
| • | Firmware Updates |
| • | Software Patches and Updates |
| • | QSIG |
| • | System Audits (does not include PBX security audits) |
| • | IP Address Changes |
| • | IP Trunking Additions or Changes |
Additional Services
| • | Cross University Training |
| • | On-Site Support for Cisco Solutions |
| • | Converged Network Support |
| • | Remote Maintenance Services |
| • | On-Site Maintenance Services |
CrossNet Support Solutions
| • | CrossNet Essential Support |
| • | CrossNet Complete Support |
| Compare Solutions |
Cross University
Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
Avaya Maintenance
Through a broad approach to customer support, Cross provides flexible options that can help you minimize the complexity of your maintenance service. As an Avaya Platinum BusinessPartner and Avaya Platinum DevConnect Partner, CrossNet Maintenance Services is uniquely positioned to provide world-class maintenance services for your Avaya communications system.
