Support for Avaya and Nortel Solutions
ACM and CS1000 Support
| • | Remote Administration Support |
| • | Remote Voice Mail Subscriber Support |
| • | Programming for Digital, Analog & IP Station Software (station adds, coverage paths, pick-up groups, button assignment, attendant console, console parameters) |
| • | Basic ARS Routing Changes (entries, route patterns, trunk groups) |
| • | ISDN/PRI/Tie T-1 Programming and Turn-up Hunt Group and Vectoring (basic hunt group design and announcement programming) |
| • | Basic Vector Design (basis system features) |
| • | EC-500 |
| • | System Lists |
| • | COR/COS |
| • | Feature Access Codes |
| • | Dial Plan |
| • | C-LAN Programming |
| • | Intuity Audix Changes/Adds (auto attendant programming, new and existing subscribers, port additions, basic system features) |
| • | Modular Messaging with Avaya Message Store (new and existing subscribers and basic system features) |
| • | Call Pilot Moves, Adds and Changes (MAC) |
IP Office Support
| • | Remote Administration Support |
| • | Remote Voice Mail Subscriber Support |
| • | Remote Digital, Analog and IP Station Software Programming and Local Hard/Soft Phone Adds |
| Remote Trunking Changes | |
| • | Call Route Changes and Call Recording Set Up |
| • | Move, Add and Change (MAC) Hunt and Time Profile Changes |
| • | Administration Error Message Assistance |
| • | Voice Mail Queue Announcement Change Adds |
| • | Voice Mail Pro Port Additions |
| • | Conference Bridge Support |
CrossNet Essential+
On-Site Services
| • | Aftermarket Installations and Re-Arrangements for Non-Configured Avaya Equipment |
| • | Move, Add and Change (MAC) Activity for Avaya Equipment |
CrossNet Support Solutions
| • | CrossNet Essential Support |
| • | CrossNet Complete Support |
| Compare Solutions |
News & Events
Webinar: Avaya Aura Sequenced Applications | 11/1/11
Shared Technologies and Cross Telecom are Now Arrow S3 | 10/11/11
Webinar: Avaya Contact Center Now and in the Future | 9/29/11
Webinar: Understanding Communication Manager's Survivability Timers | 9/7/11
Webinar: SIP - Beyond Dial Tone | 6/30/11
Arrow Electronics Acquires Cross Telecom | 5/2/11
Cross Telecom Recognized as 2010 Avaya Services Partner of the Year | 11/2/10
Cross University
Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
Avaya & Nortel Maintenance
CrossNet Maintenance Services ensure that your investment in Avaya and Nortel communications systems are being protected and leveraged to its fullest with world-class maintenance. Choose from flexible plans with a menu of options that put you in control.
Experience unique service and support for your Avaya and Nortel communication platforms that is responsive and simple.
