crossnet Essential
Support for Avaya Solutions
ACM Support
| • | Remote Administration Support |
| • | Remote Voice Mail Subscriber Support |
| • | Programming for Digital, Analog & IP Station Software (station adds, coverage paths, pick-up groups, button assignment, attendant console, console parameters) |
| • | Basic ARS Routing Changes (entries, route patterns, trunk groups) |
| • | ISDN/PRI/Tie T-1 Programming and Turn-up Hunt Group and Vectoring (basic hunt group design and announcement programming) |
| • | Basic Vector Design (basis system features) |
| • | EC-500 |
| • | System Lists |
| • | COR/COS |
| • | Feature Access Codes |
| • | Dial Plan |
| • | C-LAN Programming |
| • | Intuity Audix Changes/Adds (auto attendant programming, new and existing subscribers, port additions, basic system features) |
| • | Modular Messaging with Avaya Message Store (new and existing subscribers and basic system features) |
IP Office Support
| • | Remote Administration Support |
| • | Remote Voice Mail Subscriber Support |
| • | Remote Digital, Analog and IP Station Software Programming and Local Hard/Soft Phone Adds |
| Remote Trunking Changes | |
| • | Call Route Changes and Call Recording Set Up |
| • | Move, Add and Change (MAC) Hunt and Time Profile Changes |
| • | Administration Error Message Assistance |
| • | Voice Mail Queue Announcement Change Adds |
| • | Voice Mail Pro Port Additions |
| • | Conference Bridge Support |
On-Site Services
| • | Aftermarket Installations and Re-Arrangements for Non-Configured Avaya Equipment |
| • | Move, Add and Change (MAC) Activity for Avaya Equipment |
CrossNet Support Solutions
| • | CrossNet Essential Support |
| • | CrossNet Complete Support |
| Compare Solutions |
Cross University
Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
Avaya Maintenance
Through a broad approach to customer support, Cross provides flexible options that can help you minimize the complexity of your maintenance service. As an Avaya Platinum BusinessPartner and Avaya Platinum DevConnect Partner, CrossNet Maintenance Services is uniquely positioned to provide world-class maintenance services for your Avaya communications system.
