The Perfect Fit
CrossNet Maintenance allows you to customize your own support by selecting the options
that fit your needs and budget.
Features |
Remote |
On-Site |
Contracted Manufacturer Support Including Expert Systems and Maintenance Software Permissions |
X |
X |
Real-Time Event Notification and Diagnosis |
X |
X |
24x7 Remote Support |
X |
Optional |
8x5 On-Site Support |
X |
X |
24x7 On-Site Support |
X |
Optional |
Remote Incident Diagnostics |
X |
X |
Incident Management and Resolution |
X |
X |
Cross Incident Escalation Policy |
X |
X |
Online Service Requests |
X |
X |
Software Patches/Updates/Minor Release Access |
X |
X |
Next Business Day Part Availability |
Optional | X |
Emergency Part Availability |
Optional | X |
On-Site Technical Support and Part Replacement |
Optional | X |
Critical Spare Kit |
Optional | Optional |
Secure Web-Portal Access to Solution Health and Trend Reporting |
Optional | Optional |
CrossNet MAC (Move/Add/Change) Support |
Optional | Optional |
Converged Network Support |
Optional | Optional |
Software Release Management Through Quarterly Updates |
Optional | Optional |
Public Switch Telephone Network Remote Support |
Optional | Optional |
Remote System Backup |
Optional | Optional |
CrossTrak Real-Time Monitoring |
Optional | Optional |
Quarterly Service Activity Reports |
Optional | Optional |
Technical Account Manager |
Optional | Optional |
Dedicated On-Site Resources for Staff Supplementation |
Optional | Optional |
News & Events
The Countdown Episode 6 | 2/24/10
Avaya/Nortel Enterprise Solutions Integrated Roadmap | 2/10/10
Cross Telecom, Inc. Forms a Strategic Alliance With Worldstone International | 11/4/09
Top Avaya VAR Realigning Business to Prep for Nortel Deal - ChannelWeb | 10/21/09
Cross University
Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
Avaya Maintenance
Through a broad approach to customer support, Cross provides flexible options that can help you minimize the complexity of your maintenance service. As an Avaya Platinum BusinessPartner and Avaya Platinum DevConnect Partner, CrossNet Maintenance Services is uniquely positioned to provide world-class maintenance services for your Avaya communications system.
