The Perfect Fit
CrossNet Maintenance allows you to customize your own support by selecting the options
that fit your needs and budget.
Features |
Remote |
On-Site |
Contracted Manufacturer Support Including Expert Systems and Maintenance Software Permissions |
X |
X |
Real-Time Event Notification and Diagnosis |
X |
X |
24x7 Remote Support |
X |
Optional |
8x5 On-Site Support |
— | X |
24x7 On-Site Support |
— |
Optional |
Remote Incident Diagnostics |
X |
X |
Incident Management and Resolution |
X |
X |
Cross Incident Escalation Policy |
X |
X |
Online Service Requests |
X |
X |
Software Patches/Updates/Minor Release Access |
X |
X |
Next Business Day Part Availability |
Optional | X |
Emergency Part Availability |
Optional | X |
On-Site Technical Support and Part Replacement |
Optional | X |
Critical Spare Kit |
Optional | Optional |
Secure Web-Portal Access to Solution Health and Trend Reporting |
Optional | Optional |
CrossNet MAC (Move/Add/Change) Support |
Optional | Optional |
Converged Network Support |
Optional | Optional |
Software Release Management Through Quarterly Updates |
Optional | Optional |
Public Switch Telephone Network Remote Support |
Optional | Optional |
Remote System Backup |
Optional | Optional |
CrossTrak Real-Time Monitoring |
Optional | Optional |
Quarterly Service Activity Reports |
Optional | Optional |
Customer Service Manager |
Optional | Optional |
Dedicated On-Site Resources for Staff Supplementation |
Optional | Optional |
News & Events
Webinar: Avaya Aura Sequenced Applications | 11/1/11
Shared Technologies and Cross Telecom are Now Arrow S3 | 10/11/11
Webinar: Avaya Contact Center Now and in the Future | 9/29/11
Webinar: Understanding Communication Manager's Survivability Timers | 9/7/11
Webinar: SIP - Beyond Dial Tone | 6/30/11
Arrow Electronics Acquires Cross Telecom | 5/2/11
Cross Telecom Recognized as 2010 Avaya Services Partner of the Year | 11/2/10
Cross University
Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
Avaya & Nortel Maintenance
CrossNet Maintenance Services ensure that your investment in Avaya and Nortel communications systems are being protected and leveraged to its fullest with world-class maintenance. Choose from flexible plans with a menu of options that put you in control.
Experience unique service and support for your Avaya and Nortel communication platforms that is responsive and simple.
