When you are in a critical state and need priority service, Cross can provide on-site technical assistance for all of your software and hardware issues.
CrossNet technical engineers have the experience, skill and technical
knowledge to support your converged network environment. CrossNet
On-site Maintenance will diagnose the issue, recommend a course of
action, and implement a resolution. Cross will ensure that you will receive
the optimum level of support and flexibility.
Includes:
| • | 24x7 Remote Support |
| • | 8x5 On-Site Support with Optional 24x7 On-Site Coverage |
| • | Real-Time Monitoring and Event Notification and Diagnosis |
| • | Next Day and Emergency Parts Availability |
| • | On-Site Technical Support and Part Replacement |
| • | Online Service Requests |
| • | Additional Features Available |
CrossNet Maintenance Solutions
| • | CrossNet Remote Maintenance |
| • | CrossNet On-site Maintenance |
| • | CrossNet Application Maintenance |
| Compare Solutions |
News & Events
Webinar: Avaya Aura Sequenced Applications | 11/1/11
Shared Technologies and Cross Telecom are Now Arrow S3 | 10/11/11
Webinar: Avaya Contact Center Now and in the Future | 9/29/11
Webinar: Understanding Communication Manager's Survivability Timers | 9/7/11
Webinar: SIP - Beyond Dial Tone | 6/30/11
Arrow Electronics Acquires Cross Telecom | 5/2/11
Cross Telecom Recognized as 2010 Avaya Services Partner of the Year | 11/2/10
Cross University
Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
Avaya & Nortel Maintenance
CrossNet Maintenance Services ensure that your investment in Avaya and Nortel communications systems are being protected and leveraged to its fullest with world-class maintenance. Choose from flexible plans with a menu of options that put you in control.
Experience unique service and support for your Avaya and Nortel communication platforms that is responsive and simple.
