Features |
Essential |
Essential+ | Complete |
Toll-free technical support of basic feature functionality for Avaya |
X |
X | X |
Remote moves, adds and changes (MAC) support for Avaya |
X |
X | X |
On-site MAC support for Avaya/Nortel voice and messaging solutions. |
— |
X | X |
Remote access to Data Engineers for Cisco network solutions. |
— |
— | X |
Remote access to CRM Software Support Engineers. |
— |
— | X |
Escalation to Cisco Technical Assistance Center (TAC) based on severity and duration of the problem. * |
— |
— | X |
Implementation of manufacturer corrective software patch and firmware updates for Cisco network solutions. *† |
— |
— | X |
Remote troubleshooting of supported CRM hardware and software for interoperability and compatibility issues. |
— |
— | X |
Advanced communication application support for contact center call recording, self service, messaging and CTI/CRM. |
— |
— | X |
Access to Voice Engineers for advanced support of Avaya |
— |
— | X |
Implementation of manufacturer corrective software patch and |
— | — | X |
Cross University training. |
— | — | X |
On-site support for Cisco network solutions. |
— | — | X |
Converged Network Support ** |
— | — | X |
Remote Maintenance Services ** |
— | — | X |
| On-Site Maintenance Services ** | — | — | X |
† Requires remote access via Virtual Private Network (VPN) connectivity or otherwise agreed upon method to the customer network.
* Requires appropriate SmartNet contract with manufacturer.
** Requires CrossNet Maintenance Services contract.
News & Events
Webinar: Avaya Aura Sequenced Applications | 11/1/11
Shared Technologies and Cross Telecom are Now Arrow S3 | 10/11/11
Webinar: Avaya Contact Center Now and in the Future | 9/29/11
Webinar: Understanding Communication Manager's Survivability Timers | 9/7/11
Webinar: SIP - Beyond Dial Tone | 6/30/11
Arrow Electronics Acquires Cross Telecom | 5/2/11
Cross Telecom Recognized as 2010 Avaya Services Partner of the Year | 11/2/10
Cross University
Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
Avaya & Nortel Maintenance
CrossNet Maintenance Services ensure that your investment in Avaya and Nortel communications systems are being protected and leveraged to its fullest with world-class maintenance. Choose from flexible plans with a menu of options that put you in control.
Experience unique service and support for your Avaya and Nortel communication platforms that is responsive and simple.
