Features |
Essential |
Complete |
Toll-free technical support of basic feature functionality for Avaya Communication Manager, IP Office, and supported Avaya messaging solutions. Access Monday - Friday 8 a.m. - 5 p.m. (your local time). |
X |
X |
Remote moves, adds and changes (MAC) support for Avaya Communication Manager, IP Office, and supported Avaya messaging solutions. |
X |
X |
On-site MAC support for Avaya voice and messaging solutions. |
X |
X |
Remote access to Data Engineers for Cisco network solutions. |
— |
X |
Remote access to CRM Software Support Engineers. |
— |
X |
Escalation to Cisco Technical Assistance Center (TAC) based on severity and duration of the problem. * |
— |
X |
Implementation of manufacturer corrective software patch and firmware updates for Cisco network solutions. *† |
— |
X |
Remote troubleshooting of supported CRM hardware and software for interoperability and compatibility issues. |
— |
X |
Advanced communication application support for contact center call recording, self service, messaging and CTI/CRM. |
— |
X |
Access to Voice Engineers for advanced support of Avaya Communication Manager solutions. |
— |
X |
Implementation of manufacturer corrective software patch and firmware updates for Avaya Communication Manager, messaging and CRM solutions. |
— | X |
Cross University training. |
— | X |
On-site support for Cisco network solutions. |
— | X |
Converged Network Support ** |
— | X |
Remote Maintenance Services ** |
— | X |
| On-Site Maintenance Services ** | — | X |
† Requires remote access via Virtual Private Network (VPN) connectivity or otherwise agreed upon method to the customer network.
* Requires appropriate SmartNet contract with manufacturer.
** Requires CrossNet Maintenance Services contract.
Cross University
Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
Avaya Maintenance
Through a broad approach to customer support, Cross provides flexible options that can help you minimize the complexity of your maintenance service. As an Avaya Platinum BusinessPartner and Avaya Platinum DevConnect Partner, CrossNet Maintenance Services is uniquely positioned to provide world-class maintenance services for your Avaya communications system.
