Relatively minor voice quality issues can often turn into significant service disruptions if left unattended. Unfortunately, these issues are often very tough to isolate. When a VoIP communications system begins to encounter problems that result in voice quality problems, immediate awareness and business impact visibility are critical.

As an integrated component of the service, CrossTrak can effectively detect VoIP quality problems in Avaya Communications Systems (SW Release 5.2 or later) where latency, packet loss or jitter measurements exceed configured quality thresholds. CrossTrak provides you valuable visibility and important information that can aid
in troubleshooting efforts, resulting in reduced downtime and a more consistent customer experience.

In addition, since VoIP quality monitoring is an embedded feature of CrossTrak, you can enjoy the benefits of
VoIP quality monitoring without having to buy, install and maintain a stand-alone piece of software to perform this
important function.