Don't miss the exciting line up of Cross Presentations at InAAU and don't forget to stop by our booth #515!

Vectors, Agents, and Skills . . . Oh My! Call Center 101
Presenter: Tony Gallahue, Cross Demo and Briefing Specialist
Monday, March 31st from 1:30 p.m. - 2:30 p.m.
This session will contain not only the basic terminology and programming within the Avaya contact center world but will also include call center theory, best practices, and trends. Let's face it, there is more to it than just clicking your heels three times and wishing it all works out!

Meet the Langs: A Case Study of Contact Center Design
Presenter: Doug Lang, VP of CPS Support
Wednesday, April 2nd from 4:05 p.m. - 5:05/5:35 p.m.
In a follow-up to last year's presentation "Meet the Lovers" we'll look at various members of Doug Lang's family and see your contact center through the eyes of the Lang family. This session will help you determine if your contact center is designed to appeal to your customers and if it's answering their needs. We'll give you creative ideas to use immediately to better understand your customers, know the technology and connect the dots.

Data Networking for Voice Professionals
Presenter: David Lover, Chief Strategy and Technology Officer
Sunday, March 30th from 1 p.m. - 3 p.m.
If you're new to data networking or need a refresher on the basics, this session is for you. For many voice professionals, the technology and the terminology can be intimidating. In this session, we'll cover the basics of cabling, switches, and routers. Plus we'll talk about IP addressing and more!

S8xxx Media Server Monitoring and Management
Presenter: David Lover, Chief Strategy and Technology Officer
Tuesday, April 1st from 10:30 a.m. - 11:30/12 p.m.
Wednesday, April 2nd from 10:30 a.m. - 11:30/12 p.m.
Now that you've migrated to the new Avaya Media Servers (like the S8500 or the S8700's), you have new flexibility in managing and maintaining the server. From SNMP integration to automatic offsite translation storage, Avaya has provided a ton of wizards, tools, and features that allow you to better integrate your Media Server with the rest of your infrastructure. We'll show you how to get the most out of your migration. And you don't have to know Linux to do it!

Learn more about the upcoming Cross Presentations at InAAU.