About Arrow S3
Arrow S3, an Arrow company, is uniquely positioned as an Avaya Connect Platinum Partner – Services Expert and Avaya Platinum DevConnect Partner to deliver the best in Unified Communications, Voice and Data technologies, Contact Center, Managed Service Delivery and Network Operations Center Services. We have the combined strength of two industry leaders, formerly Shared Technologies and Cross Telecom. We deliver best-of-breed communications solutions with world-class customer service.
Arrow S3 brings all of the pieces together with Arrow Assist Services, AIM – Advanced Integration Methodology, Cross University and Advanced Custom Application Development. We have one of the most highly-trained and skilled technical workforces in the industry.
Discount List
(Product & Pricing Lists to
the right)
APPENDIX C - PRICING INDEX TO CROSS TELECOM Manufacturer/Product Line/Product Category |
Customer Discount % off MSRP |
|---|---|
Hardware |
|
| Avaya - Aura/CM Telephony, Messaging Hardware | 43.75% |
| Avaya - Aura/CM Telephony, Messaging Software - Licensing | 35.00% |
| Avaya - Contact Center Software - Licensing | 35.00% |
| Avaya - Contact Center, Aura/CM, SMBS Non Discountable | 19.25% |
| Avaya - Contact Center OEM Software (Witness, Verint, Nice) | 28.25% |
| Avaya - Voice Portal | 19.25% |
| Avaya - Hardware - OEM Products | 19.25% |
| Avaya - SMBS Hardware/Software | 34.75% |
| Avaya - Avaya/Nortel HW/SW | 44.75% |
| Call Copy | 16.00% |
| Interactive Northwest | 16.00% |
| Paetec | 16.00% |
| Prognosis VoIP | 16.00% |
| Spectrum | 16.00% |
| Taske Technology | 16.00% |
| NetLert | 16.00% |
Maintenance |
|
| Maintenance Services | 9.75% |
| Avaya CSA | 4.75% |
Technical Services |
|
| Installation | 29.75% |
| Training | 29.75% |
| Catalyst Network Assessment | 29.75% |
| Support Services | 29.75% |
Contact Us:
Customers may place orders or inquires with:
Pat Hurley
Phone: (952)
456-3712
Fax: (952) 456-3385
Email: phurley@arrow.com
DIR offers a wide range of IT products and services in their GoDIRect Program.
Product & Pricing Lists:
DIR-SDD-1510 Appendix C Pricing List
INI CTInsight for Self Service
Warranty and Return Policies:
Warranty: Material and hardware warranty is twelve (12) months from the date of shipment.
Return Policy: All returns must be within seven (7) days of purchase and must be in unopened and unused condition. A restocking fee may apply.
Avaya & Nortel Maintenance
CrossNet Maintenance Services ensure that your investment in Avaya and Nortel communications systems are being protected and leveraged to its fullest with world-class maintenance. Choose from flexible plans with a menu of options that put you in control.
Experience unique service and support for your Avaya and Nortel communication platforms that is responsive and simple.
The Countdown
Cross presents an online show hosted by CTO David Lover. Each 15 minute episode offers an entertaining look at hot topics, answers to viewer questions, and interviews with industry experts. Have fun and learn in the time it takes for a coffee break!
News & Events
Webinar: Avaya Aura Sequenced Applications | 11/1/11
Shared Technologies and Cross Telecom are Now Arrow S3 | 10/11/11
Webinar: Avaya Contact Center Now and in the Future | 9/29/11
Webinar: Understanding Communication Manager's Survivability Timers | 9/7/11
Webinar: SIP - Beyond Dial Tone | 6/30/11
Arrow Electronics Acquires Cross Telecom | 5/2/11
Cross Telecom Recognized as 2010 Avaya Services Partner of the Year | 11/2/10
