Cross proservices
From Out of the Box to Outside the Box!
| Event Type: | Webinar |
| Date/Time: | March 22, 2007, 10:00 AM - 11:30 AM CT |
| Location: | At your desk |
| Presenter: | Doug Lang - Director of Professional Services, Cross |
| Presentation: |  Cross ProServices |
Businesses today are challenged with highly sophisticated technologies. To get the best value for your investment, your solution must be expertly planned, developed, implemented and managed. Cross ProServices is uniquely equipped to offer you professional business consulting, application development and solutions.
Join us to learn the benefits of our reliable, cost-effective and customized solutions Cross ProServices can provide. We'll discuss:
Cross ProServices Offers
• Contact Center Solutions
• Messaging Solutions
• CRM/CTI Solutions
• IP Solutions
• Network Integration Solutions
• Data Networking Solutions
• Training Solutions
• CrossNet On-Demand Support
Pre and Post Sale Services
• Development of Customized Software and Applications
• Design Assurance
• Training and Support
• Live Demonstrations
Don't miss this great opportunity to explore the many unique in-house services Cross has to offer.
About The Presenter
Doug Lang
Director of Professional Services, Cross
Doug is a recognized industry speaker with a clear understanding of operational effectiveness and superior management. His top-notch technical knowledge and project
experience help him exceed customer expectations. Doug’s experience includes:
• Management experience includes: management Convergence, Contact Center and CRM teams, IT infrastructure and custom application development.
• CRM experience includes: project management and implementation of enterprise and mid-market solutions, extensive knowledge of Avaya CRM products and custom application
development.
• Contact Center experience includes: project management, design and implementation of multi-site call center design, performance evaluations and re-design expertise, installation
and programming of CMS systems, upgrade technician work, IP Address Changes and Data Mitigations.
• Avaya PBX and Voicemail experience includes: project management and implementation of
multi-site enterprise system, software specialist for Definity, Multivantage and Communication Manager software, set-up and programming for Intuity Audix and LX, subscriber management for Modular Messaging, programmer for Message Manager faxing, Digital TCP/IP and AMIS Networking for Intuity Systems, switch programming for integration to Modular Messaging, Intuity, CMS, AES, IR, Witness and EC500.
• Avaya Product Trainer for: CMS Supervisor and Administration, Message Manager, IP Agent, Phone Agent, End-User and Modular Messaging, Intuity Audix Voicemail, Basic System Administration and ACD Administration.
Careers
We are currently looking for the following positions:
Cross University
Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
About Us
Cross was founded with the vision to deliver customers best-in-class telecommunications VoIP Solutions, Network Solutions, Telecom Services and Telecommunications Applications. Coupled with an unsurpassable level of service. Today, at our world-class facility in Bloomington, Minnesota, we are perfectly poised to do just that — and more.
