Keeping Telecommunications Relevant
to Your Business
| Event Type: | Webinar |
| Date/Time: | October 17, 2007, 10:00 - 11:00 AM CT |
| Location: | At your desk |
| Presenters: | David Lover - Chief Strategy & Technology Officer, Cross Lawrence Byrd - Director of Communications Enabled Business Processes, Avaya |
| Presentation: |  Keeping Telecommunications Relevant to Your Business |
What are the trends and how can you stay current?
You are invited to an informative online seminar that will provide you with an overview of Telecom trends and 'killer apps,' the issues they present and possible solutions. Topics that will be covered:
Integrated/Unified Communications
The world of 'Voice' is no longer the monopolistic ruler as the preferred form of communication. How can you get a handle on this and what products will help you compete?
Transforming the Phone into a Communications Portal
With so many repositories of information and so many scenerios in which to communicate (on the road, in the office, at home), it's not just 'presence' anymore. You need to consider variables like context, modality, preference, ect. What are all the possible solutions?
Integrating Unified Communications into the Heart of Your Business
While all of the existing automation in business today tries to involve humans, it still doesn't integrate with them in the most basic and traditional form of communication ... Voice. How do you truly integrate the human factor into the technology?
About The Presenters
David Lover
Chief Strategy and Technology Officer, Cross
As the driving force behind the Engineering Excellence at Cross Telecom, David's presentations have left "standing room only" at previous National, Regional and local InAAU Conferences.David's experience includes:
- Former Avaya Senior Engineer Specialist. Experienced in applying communications technologies in a business environment for Fortune 500 companies as well as Enterprise businesses and Government agencies.
- Holds a B.S. degree in Electronic Engineering and a Master's degree in Technical Training.
Additional Avaya certifications include:
- ACS - Avaya Certified Specialist
MCP - Microsoft Certified Professional
- Has been the Keynote speaker and presenter for numerous customer presentations and seminars as well as for Avaya's User Groups and other Industry groups.
- Nationally recognized subject matter expert on MultiVantage and IP Telephony, Data Networking, Cajun and Security/VPN.
Lawrence Byrd
Director of Communications Enabled Business Processes, Avaya
Lawrence Byrd is Director of Communications Enabled Business Processes and helps drive the definition and communication of Avaya’s intelligent communications strategy. Lawrence has over fifteen years of telephony, CRM and contact center experience and over twenty-five years of advanced software and Internet experience. Lawrence was co-founder of Quintus Corporation in 1984, a provider of multimedia contact center software, which was acquired by Avaya in 2001. Lawrence has a BA in Philosophy from Durham, England, was a research associate in the Department of Artificial Intelligence at the University of Edinburgh, Scotland, and now lives with his family in California.
Careers
We are currently looking for the following positions:
Cross University
Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
About Us
Cross was founded with the vision to deliver customers best-in-class telecommunications VoIP Solutions, Network Solutions, Telecom Services and Telecommunications Applications. Coupled with an unsurpassable level of service. Today, at our world-class facility in Bloomington, Minnesota, we are perfectly poised to do just that — and more.
