Call Center 101
| Event Type: | Free Webinar |
| Date/Time: | December 18, 2007, 10:00 AM - 11:00 AM CT |
| Location: | At your desk |
| Presenter: | Paul Hughs, Director of CPS Resources, Cross |
| Presentation: |  Call Center 101 |
Let Cross walk you through common Call Center features that can enhance you business' communications. This presentation will help you maximize your Call Center investment.
Learn about the basics of Call Center including:
• ACD Entities
• Announcements
• Splits/Skills
• Agents
• VDNs
•
Call Vector
About The Presenter
Paul Hughs
Director of CPS Resources, Cross
Paul’s leadership, communication and organizational skills make him a valuable asset to the Cross ProServices team and earn him high compliments from his customers. Paul’s experience includes:
Management experience includes: deployment of 70 call center projects simultaneously, managing the schedules of appropriate resources to implement call center projects and experience in every phase of the project life cycle.
Call Center experience includes: training Call Center Agents, Supervisors and Administrators, design and implementation of single and multi-site Call Centers, providing documented call flow diagrams and 3,500 word assessment and recommendations guide to a customer for their Call Center.
Certifications and Training include: Avaya Certified Associate - Design: Unified Communication Center, Avaya Certified Associate - Contact Center Management, Cisco Certified Voice Professional (CCVP), Cisco Certified Contact Center Express Specialist, Witness Contact Store for Communication Manager and Witness Quality for Communication Manager.
Careers
We are currently looking for the following positions:
Cross University
Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
About Us
Cross was founded with the vision to deliver customers best-in-class telecommunications VoIP Solutions, Network Solutions, Telecom Services and Telecommunications Applications. Coupled with an unsurpassable level of service. Today, at our world-class facility in Bloomington, Minnesota, we are perfectly poised to do just that — and more.
