Call Center Advanced
| Event Type: | Free Webinar |
| Date/Time: | January 30, 2008, 10:00 AM - 11:00 AM CST |
| Location: | At your desk |
| Presenter: | Paul Hughs, Director of CPS Resources, Cross |
| Presentation: |  Call Center Advanced |
Are you getting the most out of your vectors? Introduce yourself to the new features and advanced capabilities of Call Center. As a follow up to our popular December 2007 Call Center 101 presentation, this webinar will increase your Call Center knowledge and give you the tools to take advantge of its advanced features.
You will learn:
• The difference between Call Center 3.0 and 4.0
• New features and updates of Call Center 5.0
Cross will discuss advanced features like:
• Virtual Routing
- Best Services Routing (BSR)
- Look-Ahead Interflow (LAI)
• Audio Groups
• Vector Routing Tables (VRT)
• Service Level Maximizer (SLM)
• Advocate
About The Presenter
Paul Hughs
Director of CPS Resources, Cross
Paul’s leadership, communication
and organizational skills make him
a valuable asset to the Cross ProServices team. His experience
and expertise has earned high compliments from Cross customers. Paul’s experience includes:
Management experience includes: deployment of 70 call center projects simultaneously, managing the schedules of appropriate resources to implement call center projects and experience in every phase of the project life cycle.
Call Center experience includes: training Call Center Agents, Supervisors and Administrators, design and implementation of single and multi-site Call Centers, providing documented call flow diagrams and 3,500 word assessment and recommendations guide to a customer for their Call Center.
Certifications and Training include: Avaya Certified Associate - Design: Unified Communication Center, Avaya Certified Associate - Contact Center Management, Cisco Certified Voice Professional (CCVP), Cisco Certified Contact Center Express Specialist, Witness Contact Store for Communication Manager and Witness Quality for Communication Manager.
Careers
We are currently looking for the following positions:
Cross University
Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
About Us
Cross was founded with the vision to deliver customers best-in-class telecommunications VoIP Solutions, Network Solutions, Telecom Services and Telecommunications Applications. Coupled with an unsurpassable level of service. Today, at our world-class facility in Bloomington, Minnesota, we are perfectly poised to do just that — and more.
