Vectors, Agents and Skills ... Oh My! Call Center 101

Event Type:	Free Webinar
Date/Time:	May 28, 2008, 10:00 AM - 11:00 AM CT
Location:	At your desk
Presenters:	Tony Gallahue, Cross Demonstration and Briefing Specialist
Presentation:	Vectors, Agents and Skills ... Oh My! Call Center 101

 

This session will contain not only the basic terminology and programming within the Avaya contact center world but will also include call center theory, best practices and trends. Let's face it, there is more to it than just clicking your heels three times and wishing it all works out!

The attendees of this session will be taken on a journey that will help them acquire Brain Power with the terms, trends, best practices and theory in the Avaya Call Center world. They will also gain the Courage to implement a true world class Call Center and the Heart to be the pivotal force on the front end of their business.

There are benefits to gain at the end of this rainbow. Not only will you be making your individual corporations successful and profitable in the near-term but also viable for long term sustainability, growth and increased customer satisfaction. This time it will be well worth your while to pay attention to the Wizard behind the curtain!