Avaya Call Center: Basics and Beyond
| Event Type: | Free Webinar |
| Date/Time: | Thursday, September 10, 2009, 10:00 AM - 11:30 AM CST |
| Location: | At your desk |
| Presenter: | Tony Gallahue, Training Specialist, Cross |
| Presentation: |
Keep Your Customers Happy
Cross Telecom will show you how to retain and grow your customer's business and avoid losing them to your competitors.
Are you constantly looking for ways to spice up your customer relationships? Are you currently leveraging the latest Avaya Call Center technology in order to gain the trust of your customers?
Are you available when your customers need you to be? Are you committed and accessible to the point of exceeding your customer's expectations? If not, you should be!
Avaya Call Center Solutions
Discover how Avaya delivers customer contact solutions, from
the basics through the advanced. Ensure that the relationship between you and your customers remain strong through the
ups and downs, the thick and thin, for better or worse.
About The Presenter
Tony Gallahue
Cross Training Specialist
Tony provides customer briefings, end-user and administration training and product demonstrations for Cross Learning Services. His attention to detail and concise teaching make even the most
complex technology easy to understand. Tony's experience includes:
• Over 15 years industry experience.
• Master Instructor for ACM Basic Administration and Call Center Workshop at Cross University.
• Former Call Center Manager for a large financial institution where he was responsible for inbound call
flow, outbound calling campaigns
and departmental budget allocation.
• Tony has developed, presented
and delivered detailed gap analysis findings in order to re-engineer corporate processes for a wide
array of customers while working
for Avaya in the Business Consulting practice.
• He has held multiple roles including Software Associate, Software Specialist, Project Manager and Staging Coordinator.
Careers
We are currently looking for the following positions:
Cross University
Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
Avaya Maintenance
Through a broad approach to customer support, Cross provides flexible options that can help you minimize the complexity of your maintenance service. As an Avaya Platinum BusinessPartner and Avaya Platinum DevConnect Partner, CrossNet Maintenance Services is uniquely positioned to provide world-class maintenance services for your Avaya communications system.
