Avaya Aura Contact Center
| Event Type: | Free Webinar |
| Date/Time: | Thursday, August 26, 2010, 10:00 - 11:00 AM CDT |
| Location: | At your desk |
| Presenters: | Ben Spitzer, Contact Center Practice Manager, Cross Telecom Coleen Frink, Contact Center Specialist, Cross Julie Johnson, Applications Specialist, Cross |
| View Slides: |  Contact Centers Go Social |
| Replay: | Watch Webinar Now >> |
This session is an opportunity to learn more about Avaya and Nortel legacy contact center solutions. We’ll compare terminology and take a first hand look at what’s new.
If you’ve already heard the launch announcement, this session will take the discussion one step further to help you understand platform choices, compare routing and queuing to resource selection, and work assignment. You will be able to see how Aura CC makes CTI/screen pop easier and prepare you for multimedia contact handling. We’ll take a look at workflow creation tools and the agent desktop. We'll be prepared to discuss important dates and other roadmap announcements as well.
About The Presenter
Careers
We are currently looking for the following positions:
Cross University
Cross University provides our customers with the telecommunications training and education needed to stay on top of the ever changing technologies essential to business success, with curriculum developed and provided by our highly skilled Cross Technical telecom team.
Avaya & Nortel Maintenance
CrossNet Maintenance Services ensure that your investment in Avaya and Nortel communications systems are being protected and leveraged to its fullest with world-class maintenance. Choose from flexible plans with a menu of options that put you in control.
Experience unique service and support for your Avaya and Nortel communication platforms that is responsive and simple.
