Cross Telecom achieves Avaya's Agile Communication Environment (ACE) Installation & Configuration Full Service Accreditation

May 24, 2010

Bloomington, MN – Cross Telecom, Inc. announced it has achieved Avaya Agile Communication Environment (ACE) Installation & Configuration Full Service accreditation. The Avaya Communication Environment (ACE) was recently announced as Avaya’s go-forward application development and delivery platform as part of Avaya’s new Avaya/Nortel integrated roadmap. This means that Cross has demonstrated proficiency in the skills and qualifications needed for expert delivery of the full range of implementation, support & integration services to Avaya customers.

Cross, through significant investment in world-class professional service resources and perfecting its service delivery best practices has emerged as a true business transforming communications technology integrator.
As the only Avaya Business Partner to have Avaya’s Integration Expert status, Cross has displayed its ability to support its customer at the highest level of service, all the way through the lifecycle including planning, design, implementation, optimization and post implementation support.

“Business Partners like Cross enable customers to be fully confident that they will receive the highest level of service for the care of their communications systems,” said Carol Giles Neslund, Vice President, North America Channel Sales, Avaya. “It gives us great pleasure to know they are serving our customers.”

“Cross is excited to be able to bring this unmatched set of capabilities to our customer relationships,” said John Norton, Vice President, Sales and Marketing as well as head of the company’s Nortel practice.“With the ACE Full Service accreditation completed, Cross has rounded out its competency for all products going forward in the combined Avaya/Nortel integrated product set. We are uniquely qualified to enable the power of Avaya’s integrated roadmap and Aura for both Nortel and Avaya communication systems users.”

About Cross

Cross is an Avaya premier, National Platinum Business Partner, Nortel Elite Certified Business Partner, Platinum DevConnect Partner, Business Partner of the Year award winner and the world’s only Avaya certified Integration Expert. By providing a complete portfolio of Voice, Data, IP Telephony, Wireless, CrossNet Maintenance and Support, Professional Services and Cross University, Cross has defined itself as a complete end-to-end integrator of converged technologies nationwide. Having one of the largest and most experienced technical teams within the industry, Cross delivers business transforming communications solutions that will create a distinct competitive advantage for our customers.

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com.