Cross Announces New Small & Mid-Market Team

December 15, 2004

Supporting Small and Mid Market Business!

In today's highly competitive and changing world of telecommunications, businesses expect a positive return on their communications investment. This investment should have a direct and positive impact on their business growth, customer satisfaction and financial objectives. Meeting the communication challenges and objectives for Small and Mid Market customers in the convergence world is not only expected but deserved. Challenging perhaps, but Cross Telecom has recognized the importance of this ever growing market and has accepted the challenge!

Recently Cross Telecom has put together a team of associates dedicated solely to our Small and Mid-Market customers. Like our dedicated Enterprise team, our Small and Mid Market team will deliver to customers the highest quality in technical services, design and support. Delivering excellence in customer satisfaction will remain our top priority.

Experience and knowledge in the world of IP Telephony and Convergence were critical in the development of this team. With years of combined industry experience, this team consists of dedicated IP Office Systems Consultants, Design Engineers and certified Service Support Specialists. Well positioned nationwide to sell, design and support projects for our Small and Mid Market customers, this SMBS team will be able to provide a full range of offerings. Highly regarded as an authority in the IP Telephony field, Cross Telecom is ready to assist companies as they begin to transition their businesses to a converged environment.

Additional Resources... Additional Services... Additional Support!

Design Services: Our Cross Telecom IP Office Design Specialist team has the technical experience and expertise to design a solution customized to fit your specific needs. Consisting of Certified Design Specialists in Avaya IP Telephony as well as Novell and Microsoft, this team is well equipped to guide customers through design support and networking assurances for IP Office solutions.

System Consultants: With over 25+ years of experience in this market, our System Consultants will provide post and pre-sale support, programming, project management and training services. Having received the highest level of certifications from Avaya for IP Office products and solutions, this team consistantly delivers on their promise of excellence in quality of system design and support.

Services Support: With over 30+ years of experience from AT&T, Lucent Technologies and Avaya, our IP Office Services Support team has an extensive knowledge of Avaya platforms. IP Office projects will be managed and installed by certified system consultants and technicians, giving customers complete and dedicated support in all phases of their IP Office implementation.

For more information about Cross Telecom, please visit our website at www.crosstelecom.com or call toll free 866.983.3500.