Cross Awarded Partner of the Year by Envision Telephony

August 16 , 2006

Seattle — Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, announced today that Cross, a national provider of integrated voice and data solutions and one of Avaya’s largest resellers, was named Envision’s 2006 Partner of the Year.  The 2006 Partner of the Year award recognizes Cross for their spirit and successful track record in selling Envision solutions to companies that need to improve performance and deliver legendary customer experiences.

Cross was selected for delivering exceptional performance, skills and knowledge to strengthen and extend adoption of Envision solutions in 2006.  The national integrated voice and data solutions provider is a full service partner that promotes, sells and supports Envision’s solutions.  Cross is one of the largest Avaya resellers and is rated as a top Avaya National Platinum BusinessPartner and Cisco Silver Certified Partner. 

“We are excited to present this award to Cross for their demonstrated excellence in marketing, selling and supporting the Envision Performance Suite," said Rodney Kuhn, Envision CEO. "The partnership, combining award-winning technology with exceptional market and sales support, has resulted in new additions to the Envision family. Now, more Avaya customers can benefit from improved performance that creates legendary customer experiences.”    

“We are delighted to receive this award and partner with Envision,” said Bob Coughlin, CEO, Cross. “By partnering with Envision, we are able to offer our customers the industry’s only truly integrated workforce optimization solution that improves agent effectiveness, contact center and enterprise performance.”

About Cross

Headquartered out of Bloomington, MN, Cross is an Avaya National Platinum BusinessPartner and Cisco Silver Certified Partner. By providing a complete portfolio of voice, data, IP telephony, wireless, security and professional solutions, Cross is a complete end-to-end integrator of converged technologies. 

As an Avaya BusinessPartner of the Year award winner, Cross has defined itself as one of the premier providers of integrated communications solutions nationwide. With one of the largest and most experienced Technical Teams within the industry, Cross has proven to be a key differentiator in assisting businesses from all industries become leaders in their field. For more information visit the Cross website: http://www.crosstelecom.com.

About Envision Performance Suite

The Envision Performance Suite maximizes contact center efficiency and effectiveness through the seamless integration of Envision’s core applications: recording, eLearning, workforce management and business intelligence.

About Envision

Envision Telephony, Inc. is a global, award-winning provider of software and services that improves performance from the contact center to the enterprise. The company’s flexible, integrated solutions enable customers to consistently deliver legendary customer service by improving agent effectiveness and contact center and enterprise performance. Envision’s software includes business intelligence, speech analytics, workforce management and Click2Coach® (comprised of Envision Quality Monitoring™ and Envision eLearning™). The company’s solutions are deployed across thousands of desktops in both a telephony and back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results. More information can be found at http://www.envisioninc.com.