Cross Launches Day 2 Support Services Offer

New offers deliver quality services that provide
total support.

Bloomington, MN. – 8/28/2007

Cross a leading provider of voice, data and professional services and solutions is excited to announce the launching or their new support services offerings – CrossNet. ™    

CrossNet Services is a Day 2 support services offer that is flexible, scalable and delivers the experience and expertise of the highly trained and industry certified Cross technical team. These technical engineers will support the customer’s existing team in managing mission-critical voice, data network and applications solutions. This means that Cross customers who purchase CrossNet Services will now get a consistent level of support as well as technical experience and expertise with integrated support offerings.

“CrossNet Services will deliver total customer care for the voice and data solutions that Cross provides to our customers,” said Wade Hoffman, vice president, Cross customer services.  “We have created CrossNet to give our customers easy access to our highly-skilled team quickly and efficiently with one phone call.  This is a unique offer within our industry providing flexible options specific to our customers’ needs.”

Among the various service features that CrossNet will provide are toll free access to the Cross certified Technical team, remote support with on-site assistance if required, single point of contact, flexibility with contract options and priority support when applied.  With the addition of the CrossNet offerings, Cross brings additional value through assessing, maintaining and supporting the quality solutions delivered for optimum efficiency, performance and value.  

Cross has a strong commitment to deliver quality solutions and services that evolve with the needs of our customers.  With the development of the CrossNet Services offerings, Cross continues to stand out as an industry leader providing excellence in customer satisfaction and becoming the partner of choice for businesses nationwide.

About Cross

Cross is a premier Avaya National Platinum Business Partner and Cisco Silver Certified Partner providing Voice, Data, IP Telephony and Professional Services solutions as well as technology training through Cross University. Headquartered in Bloomington, MN, Cross has developed one of the largest and most experienced technical teams within the industry. By combining technical expertise with excellence in customer satisfaction, Cross has established itself as a recognized industry leader and trusted advisor to businesses nationwide.