Cross Telecom Recognized as 2010 Avaya Services Partner of the Year

November 2, 2010

Bloomington, MN –Cross Telecom Corporation announced today it has been named the 2010 Avaya Connect Services Partner of the Year in the U.S. The award was recently announced at the Avaya 2011 Americas Partner Conference in Las Vegas, NV. It was presented to Cross by Carol Giles Neslund, vice president, U.S. Channels, Avaya.   Avaya is a global leader in business communications software, systems and services.

Cross won the award for outstanding growth in sales of Avaya professional and maintenance services to new and existing customers. Cross also has achieved all Avaya Connect credentials with one of the highest ratios of professional certifications per employee in the U.S. Cross also made significant investments in specialized expertise, including healthcare, government, data and Nortel integration.

“The Avaya Connect Partners of the Year are those that have risen to the top despite significant economic challenges. They continued to invest their time and resources in advancing their Avaya expertise and as a result, were rewarded by both the market and now, by Avaya,” said Carol Giles Neslund. “They are well positioned for success in 2011.”

“Cross has consistently led the way in providing superior professional and maintenance services that enhance a customer’s investment in Avaya technology,” said Robert Coughlin, Chief Executive Officer, Cross Telecom Corporation.  “Our steadfast commitment to providing unmatched           expertise and support for both Avaya and legacy Nortel customers truly enables them to take advantage of Avaya’s new integrated roadmap, and customers recognize this.  As an Avaya Services Expert and Avaya Platinum DevConnect Partner, Cross adds value to the customer experience every step of the way.”

About Cross

Cross Telecom is transforming the way companies conduct their business. We do that by providing integrated communications solutions — not just individual products. Leading the way as an Avaya Connect Platinum Partner and Avaya Platinum DevConnect Partner, Cross has also achieved the status of Service Expert.

Cross is a Nortel Elite Certified Business Partner with Full Service accreditations in CS1000, CallPilot, Contact Center 7, ACE, BCM and Legacy Systems. We are prepared to help Nortel customers sustain their investment in Nortel technology as they head towards Avaya’s Integrated Roadmap.

Cross Delivered is the unique, audited process Cross uses to ensure customer success. It encompasses the entire life cycle of a project and enables them to deliver a predictable, consistent, high-quality customer experience every time, worldwide and in every pillar of Avaya technology.

About Avaya

Avaya is a global leader in enterprise communications systems.The company provides unified communications, contact centers, data solutions, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.