Avaya Partnership

As an Avaya National Platinum BusinessPartner and Platinum DevConnect Partner, Cross has developed a unique strategic partnership with Avaya. Having obtained the highest level of certification that Avaya has to offer their Business Partners, Cross has shown a strong commitment to our relationship with Avaya. Together we will continue to provide our customers the best in world-class integrated communications solutions.

 

Cross — Avaya National Platinum BusinessPartner

 

Avaya Platinum certification is the highest designation a BusinessPartner
can receive and is an industry-recognized certification. By achieving Platinum
certification, Cross has met a series of rigorous criteria that includes obtaining
the highest levels of Avaya technical certifications and training, excellence in
customer satisfaction, meeting or exceeding revenue attainment goals, and
delivering best-in-class customer service and support as measured by an
independent survey organization. Out of all the Avaya BusinessPartners in
the U.S., only a small portion achieve Platinum certification.

Cross can now augment and showcase our ability to deliver the full range of
lifecycle services for Unified Communications and Contact Center with the new
Avaya Services Delivery Specialization (SDS) program. The program enables
Cross to provide services in conjunction with Avaya and demonstrate our
advanced capabilities in implementation, maintenance support and application
integration. Through SDS, customers can identify Cross as the BusinessPartner
with the appropriate skills and qualifications for the level of service delivery
required.

Avaya Platinum

 

Cross Telecom Achieves
Avaya's Highest Services Delivery Specialist Certification
of Integration Expert
| 8/10/09

Cross — Avaya Platinum DevConnect Partner

 

TheDevConnect Program is Avaya's main resource for providing new
applications and services to their customers through relationships with
leading-edge developers around the world. Through developer education,
support and compliance testing, the DevConnect Team provides the
answers to your solution needs and enhances Avaya's ability to reach
and satisfy global customers.

As a Platinum partner, Cross works synergistically with Avaya to develop
long-term strategies for products and services. Platinum members also
undergo compliance testing as a way to validate their products' interoperability
with the Avaya family of products.

DevConnect Platinum

 

Avaya Maintenance

Through a broad approach to customer support, Cross provides flexible options that can help you minimize the complexity of your maintenance service. As an Avaya Platinum BusinessPartner and Avaya Platinum DevConnect Partner, CrossNet Maintenance Services is uniquely positioned to provide world-class maintenance services for your Avaya communications system.

The Countdown

The Countdown

Cross presents an online show hosted by CTO David Lover. Each 15 minute episode offers an entertaining look at hot topics, answers to viewer questions, and interviews with industry experts. Have fun and learn in the time it takes for a coffee break!

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Avaya Partnership

Avaya Platinum

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Additional Partnerships

Extreme Diamond

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