David Lover

As Chief Technology Officer of Cross, David is a leading industry expert in teaching and speaking to all issues of converged technologies. His skill at identifying, articulating and managing strategic technology direction to customers positions Cross as a leader in cutting-edge communications solutions. David's experience includes:

•	Former Senior Engineer at Lucent Technologies and Avaya.
•	David has applied communications technologies in a business environment for large Fortune 500 and enterprise multi-site corporations.
•	Nationally recognized subject matter expert on Avaya Aura, IP Telephony, Contact Centers, and Unified Communications.
•	Keynote speaker and presenter at numerous customer/industry conferences and seminars as well as local, regional and national user groups.
•	B.S. in Electronic Engineering and a Master's Degree in Technical Training.
•	Certifications include: ACS (Avaya Certified Specialist), Cisco CCNA and MCP ( Microsoft Certified Professional).
•	Awards: Recipient of Training Magazine’s 2008 Top Young Trainers award.

Tony Gallahue

Tony provides customer briefings, end-user and administration
training and product demonstrations for Cross Learning Services.
His attention to detail and concise teaching make even the most
complex technology easy to understand. Tony's experience includes:

•	Over 15 years industry experience.
•	Master Instructor for ACM Basic Administration, Call Center, Modular Messaging and CMS Administration/Supervisor Workshops at Cross University.
•	Former Call Center Manager for a large financial institution where he was responsible for inbound call flow, outbound calling campaigns and departmental budget allocation.
•	Tony has developed, presented and delivered detailed gap analysis findings in order to re-engineer corporate processes for a wide array of customers while working for Avaya in the Business Consulting practice.
•	He has held multiple roles including Executive Briefer, Software Associate, Software Specialist, Project Manager and Staging Coordinator.
•	Certifications include: ACA certified in IP Telephony, Call Center, and Messaging.

Thad White

Formerly a top Convergence Specialist for Lucent Technologies
and Avaya, Thad is recognized within the industry for his expertise
in VoIP and Convergence applications and solutions. Thad’s
experience includes:

•	Over 14 years of experience in voice, data and convergence solutions.
•	Specialization in application of voice to existing data WAN infrastructure including ATM, Frame Relay, Private Line and ISDN.
•	Extensive experience in switching, routing, WAN access devices; TDM, Hybrid and IP PBX.
•	Designed and implemented the largest deployment of VoFR in the Southwest, consisting of more than 70 sites from Texas to California.
•	Featured speaker at numerous technology expos and conferences as well as local and regional user groups.
•	Certifications include: Avaya IP Telephony Design – Avaya ACA, CTP and Cisco CCNA.

Cheryl wilson

Cheryl’s extensive experience, superior technical knowledge and
attention to detail help her maintain high customer satisfaction ratings.
Cheryl’s experience includes:

•	Over 32 years of industry experience.
•	Technical lead of the AT&T/Lucent Technologies Controlled Introduction(CI) for the Call Center Platforms and Applications Recognized as an Avaya/Lucent Technologies, AT&T and Bell Labs Tier 4 Subject Matter Expert.
•	Software Specialist supporting DCS+, Call Center and Tier II.
•	Former Senior Technical Representative and Systems/Technology Consultant - Lucent/Avaya.
•	Certifications include: ACS - IP Telephony, ACA Call Center.

Beth sloan

Beth's industry experience is truly unmatched. She has been an active participant in the communications evolution. Beth's experience includes:

•	Over 47 years industry experience.
•	Technical Consultant and marketing Support Specialist - AT&T/Lucent.
•	Former Systems Consultant and Project Manager for Avaya.
•	Certifications and Training include: Avaya ACACN and Telecommunications Project Manager (TPM).