"The Call Center Workshop is my second full week training class at Cross. I was very impressed with the first course, but this one was even better. I have worked in Call Center Operations for twenty years and I learned many new concepts in this workshop. Cross Training is A #1 in my book!. ”
Keith McLamb - Spec - Network Operations, Verizon

“I believe Cross has filled the training gap for the Avaya IP Systems. Instructors that not only still work in the industry, but have the talent and ability to teach their knowledge and experiences using a common sense approach. ”
Rick Sander - Telecommunications Engineer, Bradley University

“This course was presented with obvious passion (Advanced Converged Admin). It was presented in a way that made it easy to understand. I will return to my job with a much clearer understanding of what I do.”
Gary Nichols - Associate Systems Engineer, Union Pacific

“The Cross University training experience is a great way to gain a higher level of understanding of Avaya IP based systems and IP Telephony in general. With a test system dedicated to each student, there is an opportunity to experiment without the fear of interrupting a production system.”
Bill Knitter - MIS Group Leader, Performance Technologies

“Cross University has truly helped build my confidence with a solid foundation on which I can easily learn more of the 'ins and outs' of our Avaya PBX.”
Nancy Lewis - Telecom Services Dept., USinternetworking