The ability to deliver and confirm information delivery can be critically important to hospital personnel, patients, as well as insurance payers.

Communication “failures” occur regularly due to difficulty getting “right information” at the “right time” to the “right people.” This reduces productivity and efficiency, increases cost of care, reduces quality of care and hurts patient satisfaction.

Communication failures are sentinel events. A sentinel event occurs when a patient is accidentally killed or harmed. Two thirds of these events are caused by communication errors according to the Joint Commission. Most of these errors are due to the lack of a closed-loop, real time environment. People don’t know what information or a request is pending, if or when information or a request is acted upon and activities get “out of synch” resulting in unexpected and possibly negative results.

Solution

Dynamic Communication Processing, from Cross Telecom, enables the acquisition, transport, and delivery of information using the device(s) and media determined by the user to be most convenient at any point in time.

Using closed loop communication services, DCP provides comprehensive management, tracking and media conversion facilities to assure information is delivered in real-time to the right person at the right time.

Benefits

• Improving the quality of care – the availability and use of accurate information is directly related to quality. The more accurate the informant, the greater the ability to make the right decision, utilize the right skill(s), and act on the patient is behalf in the right time.
• Reducing the cost of care – via more efficient collaboration and communication mechanisms directly related to
  improvements in efficiency and productivity.
• Compliance – reporting capabilities simplify and assure historical archives that are suitable for regulatory reporting as well as process improvements in support of ongoing quality initiatives.

Example

Communication “failures” occur regularly due to difficulty in getting “right information” at the “right time” to the “right people.” This reduces productivity and efficiency, increases cost of care, reduces quality of care and hurts patient satisfaction. The ability to quickly find personnel with the correct skills is a major factor in delivering cost effective, quality care. Lacking the ability to quickly identify and confirm information between key staff members can inhibit patient care. In many areas, such as the Emergency Department and Critical Care Units, access to staff and accurate information may be highly dependent on time. The need for real time information access, and collaboration between practitioners with the right skill sets can have a significant impact on patient outcomes and the cost of care.